Element Wireless acquired by Wisper ISP

Dear Element Wireless customers,

We are excited to announce that Element Wireless has been acquired by Wisper Internet, a leading provider of high-speed internet services. This decision was not made lightly as our top priority is to you, our customers. We believe Wisper will be able to offer improved service, expanded coverage, and enhanced support.

The effective date that Wisper will take over from Element Wireless is May 1, 2024

The effective date that you, as a customer, will be moved over to Wisper systems is June 1, 2024

Prior to June 1, 2024, continue using existing Element Wireless contacts for service, troubleshooting, billing, outages, etc. Starting June 1, 2024 please contact Wisper ISP.

Nathan Stooke founded Wisper in 2003 when his neighbor could not receive a high-speed internet connection at his local business. Stooke was able to provide that connection, and Wisper was born. Wisper Internet shares our dedication to delivering reliable, high-speed internet access to rural and underserved communities. To learn more about Wisper, their service, and core values, please visit www.WisperISP.com.

In the coming days, you will receive a welcoming email from Wisper, which will provide you with more information as we progress through this transition period.

We understand that change can bring questions, and we want to assure you that we are here to support you every step of the way. We are committed to making this transition as smooth and positive as possible.

It has been our honor and privilege to serve you. We thank you for your support and are profoundly grateful to have served you these past six years.

-Your Element Wireless Team
Founders Lance and Darrel Mosier

FAQ

  • Will my bill date stay the same?

    Yes. Your billing date will remain the same during the month of May with Element billing and then will remain on the same billing date after the 6/1/24 Wisper transition date. No change. 

  • Will my service plan remain the same?

    Customers will be matched to the most similar Wisper plan based on speeds and price to ensure a smooth transition of service and billing. 

  • Can I set up Auto Pay?

    Yes. We encourage Auto Pay for your convenience. Set-up of AutoPay with Wisper will need to take place after the June 1, 2024 Wisper transition, as your current AutoPay information will not flow over to Wisper from Element to keep your financial information secure. You will be assigned a new Customer ID# with Wisper. More information will be coming soon on how and when to set up your AutoPay and gain access to your new Wisper Customer ID#.

  • Will my equipment need to be changed?

    Wisper will notify customers when equipment upgrades are available. The upgrade process can begin after June 1, 2024, when the business transition is complete. More information will be coming soon on equipment and upgrades.

  • Will annual or pre-payments carry over to Wisper?

    Yes, any annual payments or pre-payments made with Element will be transferred to Wisper.

  • Why are you selling?

    The business has reached a stage where it requires a level of investment and expansion we are not positioned to provide. This sale represents a fantastic opportunity for Wisper to scale the business further.

Additional Information

Effective date of Wisper Ownership: May 1, 2024
Effective Date of Customer Transition: June 1, 2024

Starting June 1, 2024, please contact Wisper at: 
Phone: 1-800-765-7772 
Website: www.wisperisp.com 
Wisper Contact: Dario Mackins- Acquisition Relations Coordinator 
Email Address: dariom@wisperisp.com